Elevate your digital customer experience with in-app conversations

Turn a financial transaction into a lasting relationship.

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FINANCIAL SERVICES

Increases chat-based transactions by 159% with PiChat

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Add important context to transaction history with the profile of who was paid along with a short chat around the purpose of payment.

Build trust with added context around payments

Answer customer questions right where the payment transaction happens. Make it easier and faster for consumers to seek the support they need when they need it.

Provide immediate responses to customer inquiries

Offer personalized financial advisory sessions that are scheduled and conducted within your application to provide a safe, convenient and contactless alternative to meeting at a physical location.

Extend your services to engage in a more convenient way

Secure in-app communication for trusted customer relationships

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Allow consumers and merchants to create a secure and authenticated profile in your app. Identity adds a layer of security that builds trust for peer-to-peer (P2P) and consumer-to-business (C2B) payments.
Identity-based transactions
In-app chat between peers provides the ability to have conversations and context around a payment. It's the conversation that drives the transaction not the other way around
User-to-user chat
Consumers often have questions about a business purchase. Supporting in-app chat between the consumer and a business around a payment made with your service engages both sides beyond the digital wallet transaction.
Business-to-user chat
Push notifications entice your customers to engage further with your application. For example, overdraft or money deposit push notifications create a sense of urgency, which can help reel back your customers back into the app.
Helpful notifications
Your customers have lots of questions. In-app chat enables you to provide immediate answers within the app. Minimize reactive support tickets and phone calls with more timely in-app chat responses to resolve customer questions and challenges quickly at the point of need.
Customer support
With the growing popularity and familiarity of video conferencing tools like Zoom, more consumers say they would be more open to participating in video calls with their wealth management or investment advisor instead of a face-to-face meeting.
Advisory services
Connecting your users at scale makes them feel a part of something larger. Providing your customers with access to a community they relate to and resources that make their lives easier, they’ll invite others to join, which can have a robust network effect on your growth.
Community

In-App Chat

In-App Meeting

Financial services

Digital health

Marketplaces

On-demand

Retail

Social and communities

Ed-tech

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